1. Executive Summary
- Overview of the US Semiconductor Foundry Market
- Key Trends in Customer Support and Collaboration Practices
2. Customer-Facing Account Teams at a Foundry
- Structure of Account Teams
- Roles and Responsibilities
- Coordination and Communication Strategies
3. Fully-Dedicated vs. Temporary Roles
- Key Roles Fully Dedicated to Customer Accounts (e.g., Account Managers, Field Application Engineers)
- Temporary Roles and Specialist Involvement (e.g., Process Engineers, EDA Experts)
- Resource Allocation Based on Project Phases
4. Customer Journey in the Foundry Process
- Typical Phases: Engagement, Design, Prototyping, Testing, and Mass Production
- Milestones and Touchpoints for Customer Collaboration
5. Technical Design Support Required by Foundry Customers
- Common Design Challenges and Solutions
- Specialized Technical Support: Design for Manufacturability (DFM), Process Design Kits (PDKs), and IP Integration
- Real-World Examples of Technical Support Provided by Foundries
6. Onsite vs. Offsite Engineering Support
- Pros and Cons of Onsite vs. Offsite Engineers
- Situations Where Onsite Support is Critical
- Trends in Remote Support and Virtual Collaboration Tools
7. Customer Satisfaction Metrics and Best Practices
- Key Performance Indicators for Customer Support
- Best Practices for Enhancing Customer-Focused Foundry Operations
- Competitive Benchmarking of Top US Foundries in Customer Support
8. Future Outlook
- Emerging Trends in Customer-Focused Foundry Services
- Strategic Recommendations for Enhancing Customer Collaboration
